Get in touch with us

What happens after you reach out

We keep things human. When you send a message, one of our guided selling specialists reads it, not a routing bot. Within 24 hours on business days, you'll get a thoughtful reply with either answers, a proposed next step, or a calendar link to dig deeper. If your note lands on a weekend, expect a reply first thing Monday morning Amsterdam time.

Our team is split across product, engineering, and customer success, and whoever replies will loop in the right people so you're not bounced from inbox to inbox. If you're evaluating Crobox against another vendor, say so plainly in your message. We'll send you a focused comparison rather than a generic deck, and we'll be honest if a competitor is a better fit for your specific use case.

Choose the conversation that fits

Want to see the Product Finder, Recommender, or Dynamic Messaging in action on a catalog like yours? Book a demo and we'll walk through a live setup tailored to your industry, from athletic footwear to outdoor gear to B2B parts. We'll show you how guided selling flows respond to real shopper inputs, where the behavioral nudges sit in the journey, and how the data loop feeds back into merchandising decisions. Expect roughly 30 minutes, screen share, your questions, no slide deck.

Exploring a partnership or integration? Our partnerships team handles agencies, platforms, and technology vendors through the same form, just mention it in your message. We work with Shopify Plus, Salesforce Commerce Cloud, commercetools, and SAP Commerce agencies, and we're always interested in new technology integrations that make guided selling richer, from product information management to customer data platforms to review providers.

Questions about pricing or contracts?

Crobox pricing scales with catalog size, traffic, and which modules you activate. We don't publish rate cards because a 5,000-SKU specialty retailer and a 500,000-SKU marketplace have very different needs, and one number would mislead both. If you send us a short note about your catalog, monthly visitors, and which problems you're trying to solve, we'll come back with a concrete number and the assumptions behind it. Most engagements start with a 12-month commitment, with pilot options available for brands that want to validate conversion uplift on a single category first.

Prefer self-service?

Our blog covers guided selling, consumer psychology, and ecommerce personalization in depth, with fresh posts on topics like choice overload, behavioral nudging, and product data as a growth lever. The case studies show real conversion numbers from brands like ASICS, Bissell, and Joolz, including the specific mechanics behind a +259% conversion rate uplift and a 4.7x ROI. If you want a grounded estimate before talking to sales, the Build vs. Buy Calculator and Revenue Calculator are open to everyone, no sign-up required. Our FAQ answers the questions we hear most often about implementation timelines, data requirements, and what a typical rollout looks like.

Existing customer?

If you're already working with Crobox and need support, your dedicated customer success manager is the fastest route. Drop them a direct message or email, and they'll triage from there. For general support or account questions, info@crobox.com is monitored throughout the business day, and urgent production issues are escalated to on-call engineering within the hour.