eCommerce Friction Points for 2025

This report delves into the most pressing eCommerce friction points anticipated for 2025 and provides actionable tips to solve them.

This eBook delves into the most pressing eCommerce friction points anticipated for 2025 and provides actionable tips to help businesses remove barriers, including:

- The consequences of ignoring friction points

- Tools and techniques for identifying friction points

- The most common ones you'll encounter

- How to streamline user navigation with Guided Selling

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The Shoe Finder generated some impressive results. We knew it would ease the shopper’s decision-making, thereby resulting in higher CRO, but the impact on our revenue was something else.
Rick Hoving
Senior eCommerce Manager
That's what also initially attracted me to Crobox; it's visually so much more attractive, both on desktop and mobile, and it aligns well with the rest of the website. It feels like there is an engine behind this tool that is trying to help users find the perfect match.
Olivier Momma
Co-Founder
We wanted to find a lean and simple technology to help us react to the market better. Crobox absolutely met these expectations. Together, we were able to launch something so fast, and from there keep tweaking the finder and optimizing the customer experience.
Claudia Moron
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Martin Faith
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In terms of targeting and engagement, the use of the Crobox buggy finder has enabled us to significantly increase the relevance for visitors of our digital platform. This increased conversion and time-on-site, helping to grow the adoption of online as a channel for orientation and purchase in our category.
Jurryt van Arend
Head of Global eCommerce

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