They walked into your store ready to buy.
They walked out without deciding.

Sagent gives every shopper expert product guidance — in every aisle, every shift, every store.

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Built by Crobox, trusted by leading retailers

Sagent recommends your products and understands your shoppers.

Built on 10+ years of consumer decision research at Crobox, Sagent translates complex questions into confident recommendations, explaining why each product fits this shopper, not a generic buyer.

Is your category a fit for guided selling?

Enter a product category to see how much your shoppers need guidance — and what kind.

Takes around 30–50 seconds. Popular categories load instantly.

Three reasons shoppers walk out without buying

Retailers today face three common issues

Too many options, no guidance

64% of consumers say having too many choices makes buying harder. Shoppers can't confidently pick between similar products — so they don't.

Your best associate can't be everywhere

84% of in-store shoppers are on their phone, often comparing elsewhere. Product knowledge varies across staff and shifts. Every gap is a sale at risk.

You know conversion is down. Not why.

86% of shoppers research online before stepping into the store. Dashboards show what happened. Not which question went unanswered.

Why Sagent isn't just another AI chatbot

Built on governed decision logic and 10+ years of consumer behavior research.

Generic AI / chatbots

Sagent

Recommendations based on

Dynamically generated from whatever the model was trained on

Your governed product logic and real shopper behavior

Product knowledge

Generic web content, no awareness of your actual assortment

Deep expertise on every SKU, attribute, and stock state you carry

Consistency across channels

Different answer every time, no control

Same answer online, in-store, via any touchpoint

When it's wrong

You find out from a customer complaint

You see it in the decision analytics and fix the logic

Your product data

Used to train models that benefit everyone

Stays yours. Never used to train outside models

Shoppers don't leave because they're not interested.

They leave because choosing is hard, and nothing on the page helps them decide.

Meet Sagent

Your Digital Product Expert for Every Shopper In-Store

Gets shoppers started instantly

Helpful prompts guide them from "I don't know where to begin" to a real conversation

Understands complex questions

"Trail runners for wide feet under €150" — Sagent gets it in one go

Remembers what you've discussed

No repeating yourself. Sagent tracks the conversation and builds on it

Recommendations tailored to their needs

Personalized results that explain why each product fits

How it works

From setup to insights in four simple steps.

laptops_productfeed.csv

tvs_productfeed.csv

washing_machines_feed.csv

dishwashers_feed.csv

airpurifiers_feed.csv

refrigerator_productfeed.csv

office_chair_feed.csv

dishwasher_productfeed.csv

coffeemachines_productfeed.csv

printers_productfeed.csv

ovens_productfeed.csv

Connect your data

Plug in your existing product feed, PIM, or stock system.

Deploy in-store touchpoints

Use QR codes, NFC, or digital display.

Recapped your preferences

Matched products to your needs

Fetching your recommendations

Here are your results

Guide every shopper

Real-time answers and recommendations via chat.

Collect insights

Track behavior and intent, capture CRM leads, and measure impact.

What Sagent delivers

Real value for shoppers and your business.

Recover lost conversions

Turn high-intent hesitation into completed purchases.

Scale expert advice without scaling headcount

Support every aisle and every product page.

See where decisions break

Understand what shoppers ask and where your catalog underperforms.

Built for enterprise trust

Security, privacy, and AI you can rely on.

Your data stays yours

Your proprietary product data remains yours—never used to train outside models.

Privacy first

Shopper data is never sold, shared, or stored beyond your control.

AI guardrails

AI guardrails keep every response accurate, on-brand, and grounded in your catalog.

Compliant & secure

GDPR and CCPA compliant from the ground up. Enterprise-grade encryption protects everything in between.

Give expert guidance at every touchpoint

Sagent brings your product expertise to every customer, everywhere.